Refund Policy

VelvetLink provides access to a private digital membership platform offering community features, member profiles, private messaging, discovery tools, lifestyle content, and additional digital features depending on the membership level selected.

When a membership is activated, access to the applicable digital features is generally provided immediately after successful payment.

For purchases processed through Paddle, Paddle acts as the Merchant of Record and is responsible for processing the transaction, payment, applicable taxes, and eligible refunds.

Refund requests for transactions processed by Paddle are handled in accordance with Paddle's applicable Buyer Terms and Refund Policy.

Customers may request assistance with a Paddle transaction through Paddle's buyer support service.

If you purchase a recurring VelvetLink membership, you may cancel the subscription at any time.

Cancellation prevents future renewals and normally takes effect at the end of the current paid billing period. You will continue to have access to the applicable membership features until the end of that period unless otherwise required by applicable law or the transaction is refunded.

For subscriptions processed by Paddle, cancellation may also be managed through the Paddle buyer portal provided with your subscription confirmation.

Refund requests may be considered where appropriate, including circumstances involving:

• duplicate or incorrect charges;
• failure to receive the purchased digital access;
• significant technical problems preventing reasonable use of the purchased service;
• a product or service that is materially different from its description;
• circumstances where a refund or withdrawal right is required by applicable consumer protection law.

The availability of a refund may depend on the circumstances of the transaction, applicable law, use of the digital service, and the terms of the payment provider that processed the transaction.

Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be waived.

If a payment for a VelvetLink membership is fully refunded, the membership, benefits, or other digital access associated with that payment may be cancelled or returned to the level available without that purchase.

Unless expressly stated otherwise during checkout, this Refund Policy applies to VelvetLink digital memberships and eligible digital products.

Tickets, reservations, physical experiences, events, hospitality services, and services supplied by third parties may be subject to separate cancellation and refund conditions disclosed at the time of purchase.

If you believe a charge is incorrect, we encourage you to contact the appropriate support channel before initiating a chargeback or payment dispute so that the issue can be investigated.

This does not restrict any lawful right to dispute a transaction through your bank, card issuer, payment provider, or applicable consumer protection mechanism.